System Requirements
Essential equipment and connection standards for smooth platform use.
*These requirements may vary by program. Always refer to the program announcement on the Arise portal for the most current requirements.
FAQs
Can I use a laptop instead of a desktop?
Yes — laptops are allowed as long as they meet the minimum system requirements and support a hardwired internet connection (no Wi-Fi-only setups).
Can I use my phone or tablet for work?
No. Mobile devices are only allowed for authentication purposes (like multi-factor login). They cannot be used to attend training or service customers
Can I use Wi-Fi to service customers or attend training?
No. A hardwired internet connection (Ethernet) is required at all times to ensure stability, security, and performance.
Do I need a specific type of headset?
Yes. You must use a wired USB headset with clear, phone-quality audio. Bluetooth or wireless headsets are not recommended and may not be supported
Can I use a Mac (Apple computer)?
No. The platform and most client programs require a Windows-based system. Mac devices are not supported.
Do I really need a telephone as well?
Some client programs require a hardwired telephone setup.
Always review your Program Announcement to confirm.
Do you rent or lend equipment?
No. You are responsible for purchasing and maintaining your own equipment.
What browsers are supported?
You must use an updated version of one of the following:
Google Chrome
Mozilla Firefox
Microsoft Edge
Outdated browsers may prevent access or cause performance issues.